Company
Interactive Intelligence Inc is a global provider of unified communications solutions focusing on contact center automation, enterprise IP telephony, and enterprise messaging.
The company has developed an all-in-one IP communications software suite that’s a fully scalable, standards-based, offering single-platform architecture with inherent multi-channel processing to deliver comprehensive applications minus the cost and unnecessary complexity often provided by other vendors.
Interactive Intelligence started providing business solutions in 1994 and currently supports more than 3,000 customers globally, many of which are well known. Interactive Intelligence is a leader delivering a comprehensive solution-sets with unified communications at it’s core. premise-based and hosted service offerings which include software, hardware, consulting, support, education and implementation services.
Interactive Intelligence was rated the number one unified communications vendor by North American contact centers according to Datamonitor’s “Business Trends: Contact Center Investments in Developed Markets (Customer Focus)” report in January 2009.
Solutions
The unified communications solutions offered by Interactive Intelligence include multi-channel software platforms which are premise-based as well as hosted service offerings which include software, hardware, consulting, support, education and implementation services.
Other services include contact center’s and enterprise, standards-based IP platform, multimedia interactions, enhance workforce mobility, security and the integratation of end-user devices.
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