When choosing a unified communications supplier or vendor the competitive dynamics within the UC market need to be anaylised. IT decision makers should select a vendor based on its product strength, reputation among customers, and impact in the market. A holistic view of vendor capabilities should be drawn up together with a broad view on where a business can benefit from Unified Communications, and then a short list should be created.
The scope of the Supplier / Vendor document
Provide an overview of the most important trends affecting the UC market and influencing its competitive dynamics.
Deliver a comparison of vendors’ market impact, products, and end-user sentiment.
Present a detailed view of each vendor’s strengths and weaknesses, and check the suitability of their offering.
The following Unified Communication vendors should be included in the review-
Alcatel-Lucent
Avaya
Cisco
Interactive Intelligence
Nortel
Perzonae Unified Communications
ShoreTel
Siemens Enterprise Communications
TeleWare
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