Typically, a business with failing communications technology is likely to experience many different problem areas:
• increased costs – remote and mobile employees can drive up communication costs, while also delaying critical business processes when out of contact. Employees also frequently use the easiest communication device, rather than the most cost effective or manageable one.
• reduced productivity – multiple, disparate voice and mailboxes increase the amount of time employees spend managing their messages. The likelihood of lost or duplicated interactions is also greater.
• inefficient use of technologies – costs are compounded if the multiple disparat
messaging systems used, offer little or no consistency. Different interfaces limit the likelihood of employees developing sufficient expertise to use different systems to their full functionality.
• insufficient expertise – existing messaging platforms, on legacy hardware, can become costly to maintain or expand as expertise becomes harder to source.
• network support issues – managing multiple platform suppliers and different service contracts creates additional overheads for the support team and can frequently impact fault resolution times.
• no links between the business and its ICT infrastructure – aligning an organisation’s communications technology plans to its business objectives is challenging, particularly if suppliers lack a clear roadmap of their own.
However, investment in new communications technology can prove difficult to justify if the financial business benefits remain unclear or unproven.
The unified solution
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